Return and Exchange policy

Returns:

•  7-day return window from purchase date.
• Original packaging and receipt required.
• No returns for used or opened products.
• Only applicable for incorrect products received.

 

Exchanges:

• 7-day exchange window from purchase date.
• Original packaging and receipt required.
• Only applicable for incorrect products received.
• QA team evaluation required.
• 5-7 business day processing time.

Shipping and Handling:

• Glowry not liable for courier damage or mishandling.
• Top-notch packaging used.
• File claims directly with courier company for damages.

Terms and Conditions:

• Online purchases only exchangeable online.
• Glowry reserves right to refuse returns/exchanges if conditions not met.
• Team handles requests with care and attention.